Alpaca Guild

Security Policy

Alpaca Guild Limited & Security

Alpaca Guild Limited understands that the confidentiality, integrity, and availability of our customers' information are vital to their business operations and our own success. We use a multi-layered approach to protect that key information, by constantly monitoring and improving our application, systems, and processes to meet the growing demands and challenges of security.

To report security issues or possible abuse, please contact one of our support engineers or send a report to


Alpaca Guild Limited has privacy and security-conscious policies that apply to all of our information handling practices.

Contractual Privacy Protection for Customers

Alpaca Guild Limited's contracts include confidentiality provisions that prohibit us from disclosing customer confidential information, including Customers Content and Personal Data, except under certain narrowly defined circumstances, and when required by law. Customer Content refers to the definition in section 3.2 of our Terms and Service Agreement. Personal Data refers to section 4 of our Privacy Policy. Customer Data includes both Customer Content and Personal Data.

Alpaca Guild Limited agrees not to access customer's accounts, regarding Customer Content, except to maintain the service, prevent or respond to technical or service problems, to respond to requests that customer makes, or where required by law.

Alpaca Guild Limited agrees not to access customer’s accounts, regarding Personal Data, except to respond to requests that customer makes, to aid us in serving the customer better, or where required by law. For a more detailed overview of how we use customer’s Personal Data please refer to section 5.1. of our Privacy Policy.

Code of Conduct, Confidentiality Agreements, and Information Security Policies

Every Alpaca Guild Limited employee and contractor must follow Alpaca Guild Limited's code of conduct, sign confidentiality agreements, and follow Alpaca Guild Limited's information security policies.

Privacy Statement

For information collected on Alpaca Guild Limited's website, Alpaca Guild Limited provides assurances around the types of information collected, how that information may be used, and how that information may be shared.

Alpaca Guild Limited offers individuals the opportunity to manage their receipt of marketing and other non-transactional communications. Alpaca Guild Limited offers individuals the opportunity to update or change the information they provide.


Alpaca Guild Limited's comprehensive privacy and security program includes communicating with personnel and customers about current issues and best practices.

Internal Training and Communications for Alpaca Guild Limited Personnel

Alpaca Guild Limited regularly communicates with our personnel about our obligation to safeguard confidential information, including customer data and personal information. Alpaca Guild Limited provides training around confidentiality, privacy, and information security for all new employees during its new hire orientation.

Customer End User Awareness

Alpaca Guild Limited strongly encourages all of our customers and users to adopt industry-standard solutions to secure and protect their authentication credentials, networks, servers, and computers from security attacks. We communicate with our customers about current issues and trends through our website. We email end users about specific security issues when warranted.


Alpaca Guild Limited has multiple organisations, teams, and individuals responsible for security and security-related matters. The Alpaca Guild Limited security team includes members from multiple teams and is responsible for Alpaca Guild Limited's security program and personnel, including information, product, and corporate security, enterprise risk management, and technology audit & compliance. Additionally, all Alpaca Guild Limited personnel are required to follow Alpaca Guild Limited's confidentiality, privacy, and information security policies


Alpaca Guild Limited maintains a comprehensive array of technical measures to protect the Alpaca Guild Limited service and offers a robust set of customer-controlled settings to further heighten privacy and security protection.

Default Privacy and Security Features

Application features that protect customer data:

  • Connection to the Alpaca Guild Limited service is via secure socket layer/transport layer security (SSL/TLS), ensuring that our customers have a secure connection to their data. Individual user sessions are uniquely identified and re-verified with each transaction.
  • Customers passwords are not accessible by Alpaca Guild Limited personnel.
  • Application logs record the originating user, timestamps, and originating IP address for every request completed.
  • Logical separation of customer data: Server and software configurations are designed to provide secure logical separations of customer data that permit each customer to view only its related information.
  • Network security measures:
    • Multiple layers of external and internal firewalls
    • Operations engineers access servers using a VPN
    • Intrusion & abuse detection sensors
    • Security event management system
    • Regular external vulnerability scanning

Redundancy, Scalability, and Multi-Region

The Alpaca Guild Limited service is highly scalable and redundant, and distributed over multiple world-wide regions. It allows for fluctuation in demand and expansion of users while greatly reducing the threat of long-term outages. Load-balanced networks, pools of application servers, and clustered databases are features of our design.

Secure data centres

Our service is hosted on Amazon AWS with further security compliance defined on their dedicated security page.